Organization Background:

The Cloud Engineering and Ops team drives cloud migrations, engineering and
OnPrem hosting, compute, storage data protection, data engineering for the
Technology, Engineering & Operations organization. We support OnPrem and Azure
cloud infra running Windows, Linux VM’s and SQL or Oracle databases.

What will you be responsible for?

* Lead end-to-end ownership of MEMCM Server Patching across enterprise
environments, ensuring compliance with organizational SLAs and security
standards
* Act as primary escalation point for technical and process escalations,
driving resolution with minimal supervision
* Perform deep-dive troubleshooting and root cause analysis (RCA) for Major
Incidents and recurring patch failures; implement preventive measures
* Design and optimize patch deployment strategies, collections, and
Configuration Items in MEMCM
* Drive vulnerability remediation programs leveraging Rapid7 and integrate
findings into patching and remediation workflows
* Collaborate with Cyber Security, Infrastructure, and Application teams to




ensure risk-based patch prioritization and compliance
* Lead automation and process improvements in patching, reporting, and
remediation
* Ensure post-patching validation, monitoring, and compliance reporting through
dashboards and enterprise tools
* Mentor junior engineers and guide L1/L2 teams on troubleshooting, best
practices, and process adherence

What would your day look like?

* Lead and oversee enterprise-wide Windows and Third-Party patch deployments
using MEMCM
* Drive complex troubleshooting scenarios related to patch failures, compliance
issues, and infrastructure challenges
* Architect and implement contemporary patching solutions (e.g., Azure Update
Manager, Azure Arc, hybrid cloud patching models)
* Perform advanced RCA and problem management, ensuring long-term fixes and
knowledge documentation
* Define and execute Get Current / Stay Current strategies for patch compliance
across environments
* Develop

📌 Senior Service Engineer (Hyderabad)
🏢 providence
📍 Hyderabad