Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Relationship Service - Manager
In this role, you will:
Act as the primary liaison for clients, fostering strong relationships and gaining a deep understanding of their global mandate requirements to ensure tailored solutions and exceptional service delivery. Serve as a trusted point of contact, educating clients on mandate requirements, form completion,



and legal/regulatory expectations.
Ensure a seamless and positive client experience by delivering high-quality service while maintaining responsiveness and accountability throughout the issue lifecycle. Manage the end-to-end lifecycle of mandates, including adding, deleting, and amending client signatories, ensuring accuracy, timeliness, and completeness of documentation.
Ensure all mandates align with applicable legal, regulatory, and jurisdictional requirements, proactively identifying and mitigating risks to safeguard the organization and clients. Escalate any red flags, suspicious document patterns, or inconsistencies in mandates to Compliance, Legal, or Operational Risk teams.
Maintain a robust understanding of operational risks associated with mandate and signatory processing, including fraud, misrepresentation, and system dependency risks. Partner with diverse internal teams, including DBS, Legal, Compliance,

📌 Relationship Service (Bengaluru)
🏢 HSBC
📍 Bengaluru