POSITION SUMMARY

The incumbent is responsible for handling customer requests—both standard and
high-profile—for Aspire Lifestyles clients via phone, email, or chat. Requests
are fulfilled using various resources, including the internet, internal
knowledge, and external partners. The role requires clear, professional, and
timely communication. A key focus is maintaining exceptional service standards
in every interaction. Concierges are essential to Aspire Lifestyles’ mission of
delivering top-tier service. They are expected to consistently provide
high-quality support and accurate information. This includes effective
collaboration with customers, team members, managers, and partners.

KEY RESPONSIBILITIES

* Independently and collaboratively fulfills high-profile client and demo
requests through various communication channels (phone, email, chat, etc.).
* Acts as the primary contact for escalated customer service issues, exercising
sound judgment and discretion.
* Consistently delivers positive customer experiences by providing accurate and
timely information.




* Adheres to the contractual scope of services, communicating limitations
positively and professionally.
* Builds strong customer relationships by understanding and anticipating
individual preferences.
* Proactively initiates outbound calls in line with program requirements.
* Applies high-quality customer service standards and best practices to every
interaction.
* Efficiently utilizes internal systems, partners, and online resources to
fulfill customer requests.
* Communicates clearly and professionally, upholding client brand standards at
all times.
* Actively participates in training sessions and meetings to stay informed on
client updates and service protocols.
* Demonstrates multitasking and prioritization skills in a fast-paced, agile
work environment.
* Complies with company policies, maintains flexibility in work hours and
locations, and performs additional duties as assigned.

JOB REQUIREMENT

* Mi

📌 Sr. Lifestyle Concierge (Mumbai)
🏢 International Sos
📍 Mumbai