Job Title:Digital Product Manager
Own and drive the product strategy, roadmap, and delivery for DIVA (Digital Identity Verification & Authentication), ensuring secure, compliant, and seamless identity verification experiences across customer journeys and markets. You’ll align business, technology, operations, and risk stakeholders to deliver measurable outcomes (conversion, pass rates, resilience, fraud reduction) while meeting regulatory and control expectations.
In this role, you will:
Product strategy & roadmap
Define and maintain the multi-year DIVA product vision and roadmap aligned to business outcomes and market needs (e.g., account onboarding, mobile setup, servicing, step-up verification).
Lead ideation with cross-functional stakeholders to shape opportunities into prioritized initiatives, and translate them into clear business cases (problem statement, options, costs, benefits, risks, and success metrics)
Translate business cases into prioritized capabilities/epics/features with explicit value cases, success metrics, and delivery milestones.




Identify opportunities to scale DIVA across markets and business lines; drive standardization aimed to improve speed and control.
Customer journey & experience
Optimize end-to-end verification journeys to improve completion and pass rates while minimizing friction.
Use data (funnel analytics, error codes, VOC) to diagnose drop-offs and drive iterative improvements (e.g., retries, step-up flows, guided capture).
Partner with design and engineering to deliver accessible, inclusive experiences across devices and markets.
Delivery leadership
Lead cross-functional squads (engineering, UX, data, QA) to deliver outcomes using agile practices.
Own product requirements (PRDs/user stories), acceptance criteria, and release readiness.
Manage dependencies across platforms (mobile/web), downstream consuming journeys etc
Risk, controls, and governance
Ensure DIVA capabilities meet security, privacy, and regulatory requirements; partner

📌 Digital Product Manager (Bengaluru)
🏢 HSBC
📍 Bengaluru