EMPLOYMENT TYPE

Permanent

CLOSING DATE

28 Aug 2026 11:59pm

JOB TITLE

Customer Service Consultant - International Voice Process

Job Summary

As an Assurance Consultant you pride yourself on providing quality and
cost-effective customer service to our customers. You do this by processing
enquires, provisioning orders and billing relating to a range of products and
services.

JOB DESCRIPTION

Customer Experience Consultant

Belong | Part of the Telstra family
Location: Bangalore
Type: Full-time | Rotational shifts

Hi, we’re Belong

We’re a digital-first telco backed by Telstra, offering simple, affordable and
value-packed mobile and internet plans. Customers can connect with us through
phone, chat, email or self-service — and we work hard to make every interaction
easy, human and helpful.

At Belong, we’re part of something bigger too - a purpose to help build a
connected future so everyone can thrive.

About the role

As a Customer Experience Voice Consultant, you’ll be the voice of Belong helping
customers with their mobile and internet services, solving problems,



answering
questions and creating moments that build trust and loyalty.

This is not just a call-taking role.
You’ll:

* have real conversations
* take ownership of outcomes
* simplify complex issues
* and make life easier for customers

You’ll work primarily in voice, while also building the skills to support other
channels and service areas over time.

What you’ll do

* Support customers with billing, payments, activations, account help and
technical issues
* Deliver simple, explicit and effective resolutions
* Own customer issues end-to-end
* Reduce customer effort and improve first contact resolution
* Help customers use self-service tools where it makes sense
* Identify recurring issues and share ideas to improve the customer experience
* Upskill and cross-skill across products, tools, channels and lines of
business

What matters most to us : We’re looking for people who bring the right mindset
as m

📌 Customer Service Consultant (Bengaluru)
🏢 Telstra
📍 Bengaluru