Business Title: Customer Service Representative
Location: Madurai
Coats is a world leader in thread manufacturing and structural components for
apparel and footwear, as well as an innovative pioneer in performance materials.
These critical solutions are used to create a wide range of products, including
ones that provide safety and protection for people, data and the environment.
Trusted by the world's leading companies to deliver crucial, cutting-edge, and
sustainable solutions, we provide value-adding products including apparel,
footwear and speciality threads.
With a proud heritage dating back more than 250 years and a spirit of evolution
to constantly stay ahead of changing market needs, we have operations across 50
countries with a workforce of over 17,000, serving our customers worldwide.
Role Purpose:
* The purpose of this role is to provide one stop/single point of contact for
customers across the country/cluster while proactively servicing, building
strong customer relationship and supporting as well as promoting digital
solutions/channels and marketing campaigns to improve overall service,
customer experience and satisfaction and grow sales
* This role is also responsible for supporting customers by managing their
orders, queries, concerns and complaints in an efficient, accurate and
empathetic manner in line with our established policies, process, best
practices and technology.
* Promoting, up-selling and cross-selling of Coats products and services is
also a key responsibility of this role.
Principal Accountabilities and Key Activities:
* First Line Support
- Provide first line support to customers on their day-to-day general enquiries
on products and service
- Proactively explore customer needs and pain points through daily interactions
and coordinate with the Commercial team to maximise sales leads and
opportunities through internal collaboration tools
- Maximise "Sell What We Have" and manage customer enquiries on stock
availability check and
📌 Customer Service Representative (India)
🏢 Coats
📍 India