Location: Any location (Chennai, Hyderabad, Bangalore, Trichy, Coimbatore)
Job Summary:
As a Senior Manager - Delivery Quality, you will lead a team focused on ensuring the highest standards of quality across all deliverables and processes related to the product or service delivery. You will collaborate with cross-functional teams, monitor project health, implement continuous improvement initiatives, and ensure that all customer requirements and expectations are met or exceeded in every delivery.
Key Responsibilities:
- Quality Management: Ensure that all delivery processes are aligned with organizational standards and customer expectations. Monitor and assess the quality of products and services at every stage of delivery.
- Process Optimization: Identify, recommend, and implement process improvements to enhance delivery performance, reduce defects, and increase overall efficiency.
- Team Leadership: Manage and mentor a team of quality assurance professionals, fostering a culture of accountability,
performance, and continuous learning.
- Cross-Functional Collaboration: Work closely with project managers, delivery teams, and other stakeholders to ensure the integration of quality measures throughout the project lifecycle.
- Risk Management: Identify and mitigate risks that could impact the quality of deliverables, ensuring that issues are resolved proactively.
- Reporting & Analytics: Develop and maintain key performance indicators (KPIs) to track and report on quality-related metrics. Prepare reports for leadership to highlight progress and areas for improvement.
- Customer Satisfaction: Ensure that the delivery meets customer expectations and aligns with agreed-upon quality criteria. Handle customer feedback and ensure appropriate corrective actions are taken.
- Training & Development: Provide coaching and training to team members and other relevant stakeholders to build quality awareness