Answer incoming calls, emails, and chats from customers in a professional and timely mannerIdentify customer needs and provide accurate information using company tools and resources Resolve customer complaints and issues with empathy and efficiency Document customer interactions and transactions in CRM systemsFollow communication scripts and workflows when necessaryUpsell or cross-sell products and services when appropriate High school diploma or equivalent (Bachelor’s degree preferred)1-2 years of experience in customer service or call center environment Familiarity with CRM systems and basic computer applications Excellent verbal and written communication skills Solid problem-solving abilities and attention to detailAbility to multitask and work in a fast-paced environment Positive attitude and customer-focused mindsetFlexibility to work evenings, weekends, or holidays as needed
📌 Senior Executive Customer Service (Mumbai)
🏢 CAMS
📍 Mumbai