About the Job

We are looking for a Senior IT Generalist who will be responsible for administering and managing regional technology activities. This person will also oversee the maintenance and repair of computer hardware and software in a break/fix setting.

As Senior IT Generalist, You Will…

Complete projects by coordinating resources and timetables with different IT stakeholders and non-IT departments

Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results

Interpret and validate technical issues, test solutions, follow-up and escalate when necessary

Solve complex problems in a technical service-oriented environment

Comprehend, capture and interpret basic information and work within a team in a fast-paced call center environment

Work hand in hand with the IT Site Supervisor and act as a primary back-up when necessary

Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems





Ensure workstations are functional (computer hardware peripherals/components)

Troubleshoot/report specific line of business program issues (Logical Agent/LivePerson/third-party applications)

Verify application results, conduct system audits

Be accountable for tracking and organization of physical hardware and other IT assets

Develop and manage organizational and IT standards

Maintain cleanliness and organization of the IT department and stations

Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components

Interpret service delivery key metrics to problem solve

Verify application results by conducting system audits of technologies implemented

Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures

Maintain quality service by establishing and enforcing organization standards

Provide support for the entire

📌 Senior IT Generalist (Hyderabad)
🏢 In Touch
📍 Hyderabad