Overview

Experienced HPLC Specialist with strong expertise in advanced technical troubleshooting, escalation management, remote issue resolution, and customer support excellence. Skilled in collaborating with cross-functional teams, guiding field engineers, and delivering rapid solutions to complex technical issues while ensuring high customer satisfaction and world-class service standards.

Responsibilities
- Manage complex technical escalations and customer issues.
- Delivere advanced remote troubleshooting and support.
- Collaborate with cross-functional and field service teams.
- Ensure quick resolution of critical customer problems.
- Improve customer satisfaction through effective communication.
- Provide expert guidance to service engineers.
- Reduce downtime through productive issue resolution.
- Supporte knowledge sharing and technical training.
- Maintaine high service and support standards.
- Handle multiple priority cases effectively.

Qualifications

1 Bachelor or Masters in Electronics / Instrumentation / Chemistry
2 3+ years of work experience in Analytical instrumentation & customer support.
3 Knowledge & working experience with Waters Empower Software & LC/MS Products preferred.

📌 Expert Center Professional I (Bengaluru)
🏢 waters
📍 Bengaluru