Description
This role is for one of the Weekday's clients
Salary range: Rs 400000 - Rs 600000 (ie INR 4-6 LPA)

Experience: 2+ yrs
Location: Ahmedabad
Job Type: full-time

We are seeking a proactive and customer-focused Customer Support Executive to deliver exceptional service and ensure a seamless customer experience. The ideal candidate will be responsible for managing customer inquiries, processing wholesale and bulk orders, resolving order-related issues, and coordinating with internal teams to ensure timely and accurate order fulfillment. This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a quick-paced environment.
As a Customer Support Executive, you will work closely with customers, warehouse operations, finance, and account management teams to address inquiries, resolve issues efficiently, and maintain high levels of customer satisfaction.



You will also play a key role in maintaining accurate records within ERP systems and ensuring smooth coordination across departments to support daily business operations.

Requirements
Key Responsibilities
- Respond to customer inquiries through phone, email, and chat in a professional and timely manner.
- Process and manage wholesale and bulk customer orders with accuracy and efficiency.
- Coordinate with warehouse and logistics teams to track inventory availability and shipment status.
- Resolve customer concerns related to orders, deliveries, returns, replacements, and refunds.
- Investigate and resolve order discrepancies while ensuring a positive customer experience.
- Maintain accurate customer, order, and transaction records using ERP systems such as NetSuite, SAP, Microsoft Dynamics, or similar platforms.
- Collaborate with finance and internal teams to address billing, payment, and account-related queries.
- Monitor order fulfillment to ensure timely delivery and proactive customer communication.
- Escalate complex issues to the appropriat

📌 Customer Service Representative (Ahmedabad)
🏢 Weekday AI
📍 Ahmedabad