Assistant In-Room Dining (IRD) Manager

We are seeking an Assistant IRD Manager to support the In-Room Dining Manager in the day-to-day operation of the room service department, ensuring exceptional service delivery to our guests. The ideal candidate will have a strong focus on team supervision, guest satisfaction, service consistency, and departmental efficiency in a luxury environment.

Responsibilities:
- Assist in managing the entire IRD operation, including order-taking, preparation coordination, delivery, and clearance.
- Supervise, train, and motivate IRD staff to deliver exceptional 5-star guest service.
- Ensure that orders are delivered accurately and on time, following proper service procedures.
- Handle guest requests, complaints, and feedback professionally and promptly.
- Monitor and maintain standards in food presentation, tray setup, and hygiene.
- Collaborate with the kitchen, housekeeping, and front office to ensure smooth service.
- Oversee mini-bar operations (if applicable), including stock control and billing.
- Support inventory management, requisitioning,



and cost control.
- Conduct staff briefings, schedule shifts, and ensure team compliance with SOPs.
- Review guest preferences, special occasions, and VIP needs to deliver personalized service.
- Ensure compliance with hotel policies, health and safety regulations, and grooming standards.

Requirements
Requirements:
- Diploma or degree in Hotel Management / Hospitality or equivalent
- 2–4 years of F&B; experience, with at least 1–2 years in a supervisory or IRD role
- Excellent knowledge of room service operations, guest etiquette, and 5-star standards
- Strong leadership, organizational, and team-management skills
- Excellent communication skills in English (other languages are an advantage)
- Familiarity with POS systems, order-tracking software, and MS Office
- Robust attention to detail and ability to work under pressure
- Well-groomed, professional appearance with a guest-focused attitud

📌 Hiring for Assistant In-Room Dining (Mumbai)
🏢 2COMs
📍 Mumbai