Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop cutting-edge solutions that enable a prosperous and more sustainable society.

About the role

Job Summary
The Sr. (Field) Service Engineer is responsible for providing technical advice to customers, including commissioning, installing, and testing of products and equipment. This role ensures high-quality service delivery and supports customer satisfaction through technical expertise and problem resolution.
This job profile is intended for experienced professionals who apply practical knowledge of a job area and work independently with general supervision.
Main accountabilities and tasks :
1.Provide technical support to Customer/service centers including but not limited to
a. Review inspection report
b. Provide recommendations for method of repair.
c. Conduct level 1 root cause failure analysis which consists of: providing possible cause of failure based on observations.
made on components during inspection.
d.



Provide recommendation of upgrade based on findings.
e. Provide guidance and recommendations for strip down, assembly and setting of complex.
2. Provide technical support to Field Service
a. Reply to technical queries
. Assist them with instructions for complex commissioning or troubleshooting.
3. Provide technical support to customer and Front end team
Reply to technical queries. Assist sales for technical meeting related to troublesome cases (out of warranty)
4. Conduct level 2 root cause failure analysis which consists of:
Liaise with customer to gather data required for analysis. reviewing site data provided by customer. prepare detailed root cause failure analysis report with background, result of analysis and recommendations.
5. Conduct level 3 root cause failure analysis and performance assessment which consist of:
a. Take measurement on equipment at site with vibration analyzer, ultra-sonic flow meter, thermodynamic method

📌 Field Service Engineer (Navi Mumbai)
🏢 Sulzer Pumps India
📍 Navi Mumbai