Job Summary:
The Learning and Development Specialist is responsible for assessing training needs, designing, implementing, and evaluating training and development programs to meet the learning needs of employees and the goals of the organization. They work to ensure that associates and leaders acquire the necessary skills and knowledge to excel in their roles and contribute to the overall success of the company. The Training & Development Specialist is responsible for developing and delivering training programs focused on enterprise systems, tools, and workflows across the Rollout Services division. This role ensures employees are proficient in the various platforms and technologies required for productive operations. The specialist will design, implement, and track training initiatives, ensuring alignment with business needs and continuous improvement in system adoption and utilization. The position will evolve as the needs of the business expand.

ESSENTIAL FUNCTIONS:

Training Needs Assessment:



Conduct needs assessments to identify training and development needs within the organization. Collaborate with stakeholders to determine skill gaps, performance improvement areas, and training priorities.
Training Program Design & Development: Develop and implement training solutions that enhance employees’ understanding and use of enterprise tools such as ConnectWise, D365, ServiceNow, DPP, XRXD, DCP, ITSM ticketing systems, CRM, ERP and project management tools. Ensure training materials are aligned with system capabilities and updates by working closely with the Business Systems team.
Content Development: Design and develop training materials, including manuals, presentations, online modules, and microlearning content. Create and maintain training guides, user documentation and standard operating procedures.
Training Delivery and Facilitation: Deliver training sessions to employees, managers, and other stakeholders. Use various training delivery methods, such as classroo

📌 L&D Specialist (Bengaluru)
🏢 Diversified.
📍 Bengaluru