Responsibilities & Key Deliverables
- Experience in handling customer complaints of Industrial application engines and Gensets (additional Electrical integration experience).
- Monitoring of Field failures related to Engine aggregate.
- Responsible for reducing Repairs Per Hundred (RPH) & warranty cost
- Analysis of field complaints & providing solution as fast as possible
- Coordinating with Customer care team for effective and immediate customer Complaint resolution.
- Field visits for onsite analysis & understanding applications / Usage
- Providing field fix
- Deployment of current Engine failure learnings on recent product to ensure first time right new product
- Ensuring sustenance of actions taken
- Improving response time
- Systematic approach of problem solving using some of the advanced problem solving tools
- Co-ordination with other functions such as Customer care, CDMM, PDRDS, Manufacturing, SQI & account for faster implementation of solution
- Co-ordinate with all manufacturing plants for the early hours issue as well as warranty project execution
- Participate in DFMEA,



PMEA
- Warranty parts scrutiny, Engine tear down analysis
- Plant process audit at regular interval
- Ensure shop floor quality by Sustenance auditing, monitoring, Improving the compliance to standard
- Hands-on experience in data management for all customers and daily MIS.

Preferred Industries

Manufacturing

Education Qualification

Bachelor of Engineering; Bachelor of Engineering in Electrical and Electronics; Bachelors of Technology in Electrical and Electronics; Bachelor of Engineering; Bachelors of Technology

General Experience

7-10 Years, exp in Field Quality - Industrial Engine & Genset preferred

Critical Experience

Failure Analysis / diagnosis / Problem solving • Co-ordination skill (co-ordination with various agencies such as End customers , Dealers , Suppliers , Marketing service , Horizons & Manufacturing ) • Very good at follow ups & de bottlenecking the issues

System Ge

📌 Dy Manager-CQA Engine Kandivali (Mumbai)
🏢 Mahindra & Mahindra
📍 Mumbai