Service Delivery Manager - F&A; - AP
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a quick-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
Accounts Payable Operations Oversight

Manage day-to-day AP operations, including invoice receipt, validation, posting, and payment processing.

Ensure timely processing of invoices and payments in accordance with company policies and service level agreements (SLAs).

Resolve complex invoice discrepancies, blocked invoices, and exceptions.

2. Team Leadership & Performance Management

Lead and manage a team of AP analysts or associates (onshore and/or offshore).

Monitor team performance against KPIs (e.g., invoice turnaround time, payment accuracy, aging).

Coach and mentor team members to foster continuous improvement and accountability.

3. Service Delivery & Client Satisfaction

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📌 Service Delivery Manager (Pune)
🏢 Genpact India
📍 Pune