Description
Job Description:
- Tracking and responding to client inquiries and issues by monitoring ticket queues and handling emails.
- Coordinating with technical, application support, and project teams to ensure timely completion of assigned tasks.
- Handling escalations promptly and resolving them with careful oversight.
- Knowledgeable in Azure Entra ID with hands-on experience in core user administration functions.
- Basic knowledge of virtual machines, including user creation and security group setup within the VM environment.
- Ensuring the best practices are followed by using ITIL frameworks
- Skilled in evaluating service request urgency and maintaining SLA commitments.
- Working knowledge of PowerShell, with the ability to execute commands and perform basic navigation
- Basic understanding of the project management domain and strong hands-on experience in creating process documentation

Responsibilities
Job Requirements:
- 3-5yrs of experience in Service Desk or Help Center environment




- ITIL foundation certified and knowledge on basics of Azure Fundamantals would be a value add
- Good knowledge of Infrastructure Management frameworks, Service Management
- Hands on ticketing tools like Service Now, Remedy, etc
- Identifying critical and severe requests/incidents and able to manage them efficiently
- Experience in Outage management and incident management
- Versatile to work in rotational shifts
- Excellent communication skills
- Adaptive & quick learnerTracking and responding to client inquiries and issues by monitoring ticket queues and handling emails.
- Coordinating with technical, application support, and project teams to ensure timely completion of assigned tasks.
- Handling escalations promptly and resolving them with careful oversight.
- Knowledgeable in Azure Entra ID with hands-on experience in core user administration functions.
- Basic knowledge of virtual machines, including user creation and security group setup within the VM environment.
- En

📌 KDNI - Associate Consultant - Service Desk (Bengaluru)
🏢 BSR
📍 Bengaluru