About Level AI

Level AI is the conversational intelligence platform purpose-built for the contemporary enterprise. Our generative and agentic AI products help enterprise customer experience teams automate customer interactions, monitor quality of AI and human agents, coach agents in real time, surface customer insight at scale, and turn every conversation into a competitive advantage. We're backed by Battery Ventures, Adam Street Partners, ENIAC, and other leading investors, and we partner with some of the most recognized brands in retail, fintech, healthcare, and SaaS.

Location

Bangalore or Noida

About the Role

We are looking for a Customer Enablement Specialist, Academy & LMS to own our Customer Academy and serve as the primary LMS administrator for the company.

This role will manage our learning ecosystem through Articulate 360 and Reach 360, create customer-facing learning assets, and help turn product updates, feature releases, help center content, and technical documentation into clear, useful training experiences.

The ideal candidate is organized, fast-moving,



strong in instructional design, and comfortable turning imperfect inputs into polished learning content.

What You’ll Do
- Own and maintain the Customer Academy.
- Serve as the primary LMS admin for the company across Articulate 360 and Reach 360.
- Build, update, and publish courses, lessons, learning paths, assessments, and microlearning assets.
- Create different types of learning assets, including eLearning courses, quick-start guides, job aids, knowledge checks, onboarding materials, release enablement assets, and short tutorials.
- Turn product updates, release notes, help center articles, and technical documentation into customer-ready training.
- Partner with Technical Writing, Help Desk, Product, Support, CS, and Implementation to keep content accurate and current.
- Apply instructional design best practices to structure learning objectives, course flow, knowledge checks, and learner-friendly

📌 Customer Enablement Specialist, Academy (Noida)
🏢 Level AI
📍 Noida