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AI Business Consultant - AI Center of Excellence | Pune, India (Global Coverage)
What's the Role All About?
The AI Business Consultant, is a pivotal role within our Customer Services Automation AI Center of Excellence. As NICE scales AI adoption across its global enterprise customer base, this role serves as a core execution and insight engine within the AI Center of Excellence. You will work across regions to ensure AI solutions move beyond deployment into trusted, sustained, and value-generating usage.
This role is designed for experienced consultants who want to operate at the intersection of AI, contact center operations, and measurable business outcomes, with real ownership over adoption success
How Will You Make an Impact?
- Drive AI Adoption and Stabilization
- Support AI adoption and post-deployment stabilization for a global portfolio of enterprise customers.
- Execute adoption playbooks in partnership with regional consultants across EMEA, APAC, and North America.
- Lead reinforcement activities that drive sustained usage, trust, and behavioral change.
- Optimize AI Performance
- Provide hands-on optimization of AI outputs, including prompt engineering, knowledge alignment, and workflow tuning.
- Support Behavioral UAT by validating user acceptance, workflow fit, and AI trust indicators.
- Identify early adoption risks and corrective actions using usage, operational, and behavioral data.
- Analyze and Operationalize Insights
- Analyze AI usage patterns, contact center KPIs, and operational signals to surface optimization opportunities.
- Build adoption scorecards and insight summaries used by customer-facing teams and internal leadership.
- Translate data into clea
📌 Senior Business Consultant (Pune)
🏢 NICE
📍 Pune