JOB DESCRIPTION:
Place in Organisation
The KAM reports to the National account manager – Modern trade (EPD). He/She works in tandem with other functions viz. Sales, Finance, Legal, Supply Chain, Marketing & Brands. He/she would assist the NAM of MT / Key Projects in handling the Abbott Pharma Portfolio in domestic chain pharmacies. He/she would also independently manage some special projects on business development in specific international markets.
Role & Responsibility
The Key Account Manager (KAM) will be responsible for managing and growing business with organized pharmacy chains through strong customer partnerships, flawless execution, and data‑driven account management. The role requires hands‑on experience with modern trade / chain pharmacies and exposure to international or export business, including coordination with cross‑border stakeholders where relevant.
The KAM will work closely with internal stakeholders across Sales, Marketing, Finance, Supply Chain, Legal, and to drive sustainable growth for the Abbott Pharma portfolio.
Key Responsibilities
Key Account & Customer Management
- Serve as the single point of contact for assigned pharmacy chain buying and commercial teams
- Build and sustain solid, long‑term partnerships through regular engagement and structured governance
- Understand customer business models, expansion plans, and category strategies
Sales Growth & Joint Business Planning
- Design, negotiate, and execute Terms of Trade (ToT) and Joint Business Plans (JBPs)
- Drive monthly, quarterly, and annual sales targets, market share, and profitability
Operational Excellence
- Ensure timely purchase order execution, order fulfillment, and collections
- Monitor fill rates, service levels, expiry management, and returns
- Manage and resolve debit / credit notes efficiently
Data, Analytics & Reporting
- Analyze data to generate insights and support decision‑making for accounts and leadership
- Support the NAM in performance reviews and strate
📌 Key Account Manager (Mumbai)
🏢 Abbott
📍 Mumbai