• Responsible for executing day-to-day supply chain operations across 3PL, 4PL and Destination Container Management (DCM) processes with the goal of driving Customer Experience.
• The role exists to ensure accurate, timely and customer-focused operational delivery across shipment tracking, reporting, milestone updates, exception handling and KPI support.
• The position requires strong execution discipline, attention to detail, customer communication through emails and the ability to work in a high-volume, deadline-driven workplace.

Key responsibilities
- Execute and manage end-to-end SCM operational activities including shipment tracking, milestone updates, reporting, validation and exception handling.
- Support 3PL and 4PL operational workflows including vendor coordination, customer updates, visibility reporting and operational follow-ups.
- Support DCM-related activities including container visibility, destination milestone monitoring, demurrage/detention input tracking, reporting and customer/status updates where applicable.
- Ensure accuracy and timeliness of daily,



weekly and monthly deliverables including PO trackers, milestone reports, KPI reports and customer updates.
- Handle customer, CX, vendor and internal stakeholder queries through structured and professional email communication.
- Maintain high-quality communication standards by ensuring timely responses, clear follow-ups and proper escalation of exceptions.
- Track operational KPIs such as timeliness, accuracy, productivity, SLA adherence and quality of output.
- Support RCA preparation for process deviations, missed SLA, reporting errors and customer escalations.
- Assist in automation and AI initiatives by preparing input files, validating outputs, testing automation results and providing process feedback.
- Maintain SOPs, IOPs, trackers and process documentation to ensure consistency, compliance and business continuity.
- Participate in training, cross-skilling and knowledge-sharing activities

📌 Lead logistics Customer Experience and Operations Specialist (Chennai)
🏢 Maersk
📍 Chennai