Description
This role is for one of Weekday’s clients
Salary range: Rs 1200000 - Rs 2500000 (ie INR 12 - 25 LPA)

Min Experience: 5+ years
Location: Chennai
JobType: full time

We are seeking an experienced Salesforce Administrator Manager to support and maintain a business-critical Salesforce CRM environment used across commercial and support functions. This role will serve as the primary point of contact for Salesforce-related requests, incidents, and user support while working closely with global stakeholders, particularly teams based in Germany.

The ideal candidate will have strong Salesforce administration expertise, excellent stakeholder management skills, and a service-oriented mindset. You will play a key role in ensuring smooth CRM operations, resolving user issues, maintaining data quality, supporting business processes, and driving continuous improvements across the Salesforce ecosystem.

Requirements
Key Responsibilities:
- Manage and support the day-to-day operations of the Salesforce CRM platform.




- Act as the first point of contact for Salesforce-related requests, incidents, and user inquiries across business functions.
- Handle and track support tickets through Jira while ensuring timely resolution and stakeholder communication.
- Troubleshoot user issues, identify root causes, and coordinate resolutions with internal teams.
- Support Salesforce administration activities including user management, permissions, reports, dashboards, and process configurations.
- Maintain data quality and consistency across Salesforce records and business processes.
- Create and maintain documentation, knowledge articles, user guides, and process documentation in Confluence.
- Collaborate closely with stakeholders across Sales, Marketing, Customer Success, Finance, and Operations teams.
- Gather and analyze business requirements and recommend system improvements.
- Identify opportunities to enhance Salesforce usability, process efficiency, and user adoption.
- Ensure s

📌 Salesforce Administrator Manager (Chennai)
🏢 Weekday AI
📍 Chennai