16 Aug
|
T3Cogno
|
Hyderabad
Responsibilities:
- Act as first-line support for IT department.
- Answer Internal and external customer calls and emails, within response time TAT.
- Create Service desk tickets, assign technicians and follow-up till closure.
- Monitoring Service Desk dashbroad and sending alerts for SLA violations.
- End to end front line coordination with Internal and external customer for IT queries,
Service requests, incident
- Coordination with vendors and service providers and IT back-office activities.
- Circulating Incidence reports / updates to stakeholders.
Skills required:
- Excellent communication skills, written and verbal, preferably trained in voice and accent.
- Experience in interacting with US clients.
- Basic understanding IT setup and computing issues.
- Prior exposure in working in ITIL driven IT ticketing tools like ManageEngine.
- ITIL V3 Foundation certification is added advantage.
📌 IT Service Desk Executive (Hyderabad)
🏢 T3Cogno
📍 Hyderabad