ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform. For more than a decade, ApplyBoard's team members have been dedicated to breaking down barriers to international education, while thriving at a company that invests in their career growth. Our six core values guide us in our mission to educate the world, and are the foundation of our company culture. As an organization built on diversity, our team members are representative of the students we support.

The Prospect:
The Customer Experience Advisor will assist applicants/customers throughout the admissions process by providing timely, accurate, and empathetic support. Responsibilities include reviewing student documents for eligibility, submitting applications, and ensuring data accuracy. The role involves regular communication with partner schools and recruiters to resolve application issues and track progress. The specialist will be accountable for meeting individual and team KPIs,



including response times, processing accuracy, and maintaining a high level of customer satisfaction.
While the job role is titled "Advisor," the tasks are primarily data-entry in nature - extracting details from documents and entering them into the system with precision. Ideally, the individual should have a basic understanding of technology and strong communication skills, as they may occasionally be required to liaise with the product team.

What you’ll be doing everyday:
Applicant Support & Advising
- Assist applicants with program inquiries and requirements
- Provide advisement to students on alternative program options that meet their interests and educational backgrounds
- Empathetically communicate application outcomes to our students, whether positive or negative
- Action deferral-related processes and inquiries
- Action refund-related processes and inquiries
- Assist students in meeting enr

📌 Customer Experience Advisor (Gurugram)
🏢 Applyboard
📍 Gurugram