Description
FILING INFORMATION
Position
Executive – Key AccountsDepartment
Commercial - Customer Service
Location
Regional (N, S, E, W)
Job Band
2
Reports to
Manager – Key Accounts
ROLES & RESPONSIBILITIES
Key responsibilities
- Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs
- Prepare detailed reports, as required, for customers
- Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes recent lanes and services
- Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses
- Perform first level root cause analysis
- Any critical escalation from client related to closure has to be highlighted to senior level,




- Arrange for expedited service recovery for shipments, when necessary
- Revert back to the client with update/closure in the given timeline.
- Need to share the closure file with every client.
- Responsible for billing and payment collection from the customer.
- Maintaining an accurate record of all existing and potential customers.
- Responding to customer inquiries in a timely and professional manner.
- Serve as the link of communication between key customers and internal teams

QUALIFICATIONS & COMPETENCIES
- Graduate, with Sales & Marketing background
- Minimum of 2 -5 years of experience in retail sales
- Good communication and listening skills.
- Should be a team player

📌 Executive - Key Accounts - Express Logistics (Mumbai)
🏢 DP World
📍 Mumbai