Job Title
Senior Executive - Guest RelationsJob Description Summary
Job Description
Senior Executive – Customer Relations Job Description Summary Purpose of the role in 1-2 sentences Responsible for managing customer relationships, resolving escalated issues, and ensuring high levels of satisfaction through proactive communication and service excellence. Job Description 3-5 bullet points of specific duties About the Role: • Customer Engagement: Build and maintain strong relationships with key customers through regular interaction and support. • Issue Resolution: Handle escalated complaints and service concerns promptly, ensuring timely and effective solutions. • Process Coordination: Liaise with internal teams to ensure smooth execution of customer requests and commitments. • Data & Reporting: Maintain accurate customer records in CRM systems and prepare reports on interactions, feedback, and performance metrics. • Service Improvement: Collect customer feedback and suggest process improvements to enhance overall experience. 3-5 bullet points of key selection criteria About You:



• 3–5 years of experience in customer service or relationship management. • Excellent communication and interpersonal skills. • Proficiency in MS Office and CRM tools. • Strong problem-solving and negotiation abilities. • Ability to manage multiple priorities and work under pressure. 3 bullet points of job/country specific advantages Why join Cushman & Wakefield? As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from; • Being part of a growing global company; • Career development and a promote from within culture; • An organisation committed to Diversity and Inclusion We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our peop

📌 Senior Executive (Chennai)
🏢 Cushman & Wakefield
📍 Chennai