About Us

Location- Hyderabad

Level - Support Role

Department - Qualified Services

Working Pattern - Work from Office

Benefits - Benefits at Ideagen

Salary - To be discussed at next stage

We are seeking a Technical Consultant Executive who is responsible for taking technical task in new customer implementations and providing technical service to existing customers on customer reported /requested technical issues/services. This includes data correction, data extractions and data loading at all times and ensuring that all the necessary action is taken to resolve a customer reported technical issues/requests.

Responsibilities
- Technical tasks on new implementation like configuration, data loading, branding changes etc
- Investigate technical Issues
- Manage the resolution process for customers relating to data and applications for a particular Module
- Track the technical issues and proactively emails/updating team with a status update or resolution mail
- Accept additional projects or areas of responsibility that will improve the team's performance




- Proactively contribute to the Technical Consultants team and the achievement of its goals.
- Participate in Product Reviews and provide inputs for Improvements

Skills and Experience

Skills & Qualification
- SQL Server, SSIS and PowerBI with 3 years industry experience
- Excellent Communication, Quality Focus, Problem Solving, Documentation Skills, Logical Thinking, Analyzing Information, Multi-tasking etc
- BTech, MCA or MSc. In computers would be desirable
- MongoDB knowledge added advantage

Requirements
- Detail orientated with sound information of Problem-Solving skills
- Experience in customer technical service or working knowledge in SQL server
- The ability to learn and become experts in EHS Module/Product and develop a sound technical understanding
- Willingness to undertake additional projects and responsibilities from time to time
- Flexibility with work times

About Ideagen

Ideagen is the invisibl

📌 Technical Consultant (Hyderabad)
🏢 Ideagen
📍 Hyderabad