Must Have Good to Have
 Strong process knowledge in workforce administration
 Strong project management skills applied in a business/corporate environment
 Experience in managing multiple design project
 Strong client management and team management skills
 Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.
 System data entry experience (Oracle HCM, Taleo, SuccessFactors, etc.)
 Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution
 Handle client communication and client Reporting
 Excellent job organization and time management skills
 Attention to details and very positive analytical skills;
 Good communication skills
 - Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members

Role and Responsibilities:





 Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds
 Respond to client’s queries & escalations accurately (via phone, live chat, email and case management system)
 Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
 Provide clarification of HR policies and procedures
 Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
 Organize knowledge sharing sessions both within the team and cross teams
 Update all required process documentation (process maps and procedures) and other documentation within agreed time frames on the defined support tool
 Liaison with third parties, vendors and multiple stake holders
 Resolving errors, escalations and issues on time
 Develop, mentor, and coach junior team members
 Develop process e

📌 Employement Support_Rakesh_Capgemini (Kolkata)
🏢 Coders Brain Technology
📍 Kolkata