Description External
WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
WHAT YOU WILL DO:
- Analyze the technical requirements and work on Solution design.
- Implementation and development of the requirements received for ITSM, ITOM, CSM, SPM Products and NowPlatform Capabilities and Integrations
- Ensure the requirements are delivered on time as per Sprint timelines.
- Document technical design and acceptance criteria for the requirements
- Configuration and Customization of ServiceNow platform by following the technical best practices and maintaining platform health.
- ServiceNow Platform upgrades and maintenance activities such as periodic cloning, features deprecation remediation, Patches, data import etc.
- Incidents support to restore all features and functionalities if any issue reported.
- Share and implement creative ideas in align with our organization roadmap.
Qualifications External
EXPERIENCE
- Experience as a Mid to Senior ServiceNow developer with overall experience of 5+ Years
- Strong experience in implementing various IT Service Management modules like Incident Management, Change Management, Problem Management, Knowledge Management and Service Catalog
- Experience in configuring the Customer Service Management module and its features
📌 Expert ServiceNow Developer (Delhi)
🏢 SITA
📍 Delhi