Location : PAN India

The Sr Analyst, Configuration Management performs on a team as a Subject Matter Expert (SME) for the function of Configuration Management Processes and Services. The purpose of this position is to ensure that the Configuration Management Database is managed, maintained, and governed to ensure data quality and completeness.
•Responsible for overseeing configuration changes made to all applications and infrastructure within the IT environment and the updates to their corresponding records in the CMDB
•Tracks CM (configuration management) tasks and action items, management of the change repository, and prepares and coordinates CM correspondence and documentation.
•Fully understands ServiceNow CMDB, ITOM and ITIL and work as expert in Configuration Management
•Support develop and maintain CMDB architecture by defining CI class, hierarchy, and CI relationship
•Collaborates with CI data owners and other stakeholders to ensure the quality of the CMDB data is maintained and all CIs are current. Directs and schedules the training of new CI owners and CI coordinators.




•Understand and support Business Service Concept and how the data works in the CSDM(Good to have)
•Support implement ITOM related projects by interacting with stakeholder to understand their pain points and offer efficient solution to them(Good to have)
•Responsible for Configuration Management documentation
•Support problem solving activities conduct by senior engineers
•Proactively work together with ServiceNow Product owner on innovative solutions (Positive to have)
•Ensure that Configuration Management and CMDB are standards, data is maintained with high quality to support process that depend on them
•Support design and management of integration of the CMDB with other external data provider system
•Support and plan bulk changes in the CMDB data
•Discuss technical challenges and solution with Product Owner
•Promote CMDB best practice
•Accountable for dashboards, KPI, heath and the integrity

📌 Configuration Management Analyst_CBS (Delhi)
🏢 Coders Brain Technology
📍 Delhi