Job Title: Deputy General Manager
Department: Delivery Quality
Job Summary:
The Deputy General Manager (DGM) - Delivery Quality will oversee the strategic and operational aspects of quality assurance for all delivery-related processes. In this role, you will ensure that all projects, products, and services meet the highest standards of quality. You will lead the quality assurance team, implement continuous improvement initiatives, collaborate with cross-functional stakeholders, and drive a culture of excellence in delivery quality across the organization.
Key Responsibilities:
- Strategic Oversight: Lead the creation and execution of the overall strategy for delivery quality across all projects. Ensure alignment with company objectives, customer requirements, and industry best practices.
- Quality Assurance Leadership: Manage a high-performing team of quality assurance professionals. Guide, mentor, and develop team members to ensure the highest level of expertise and productivity.
- Process Excellence & Improvement:
Oversee and implement process improvements to ensure a smooth and defect-free delivery cycle. Drive the adoption of industry-standard methodologies, such as Lean, Six Sigma, and Agile, to enhance operational efficiency and effectiveness.
- Cross-Functional Collaboration: Work closely with delivery teams, product managers, project managers, and other stakeholders to embed quality throughout the entire delivery lifecycle, from initiation to execution and closure.
- Risk Management & Mitigation: Proactively identify risks that could affect the quality of delivery and implement mitigation strategies. Resolve complex quality issues in collaboration with other leadership teams.
- Performance Monitoring & Reporting: Establish and monitor KPIs and other performance metrics to assess the quality of delivery. Report on progress, identify trends, and recommend corrective actions to senior management.
- Client & Stakeholder Engagement: Serve as the point of contact