Job Description

Purpose of the role
To collaborate with customers and negotiate repayment arrangements on outstanding loans/credit card repayments.

Accountabilities
- Provision of excellent customer service, adherent to Barclays policies and procedures, by responding and resolving customer requests and inquiries effectively.
- Collaboration with internal stakeholders, including the relevant risk management teams, to align collection activities and comply with regulatory requirements and internal processes.
- Collaboration across functional projects and initiatives to support the broader business operations team.
- Support the business operation function team with day-to-day collection activities including customer service, risk management and compliance.
- Communication to customers with outstanding loans and/or credit card payments to negotiate payment arrangements and resolve any financial delinquencies.
- Maintenance of accurate and up-to-date records of all collection activities, including customer interactions, payment plans and account status updates.




- To collaborate with customers and negotiate repayment arrangements on outstanding loans/credit card repayments.

Analyst Expectations
- To meet the needs of stakeholders/ customers through specialist advice and support
- Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
- Likely to have responsibility for specific processes within a team
- They may lead and supervise a team, guiding and supporting career development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Lis

📌 Team Support Specialist USCB (Noida)
🏢 Barclays
📍 Noida