Description
Role: Client Onboarding Specialist
Location: Bangalore, India
Work Model: Hybrid
Reporting To: SPV Management Onboarding Manager (based in Luxembourg)
Position Overview:
The Client Onboarding Specialist supports the onboarding of new clients by ensuring proper customer due diligence (CDD), maintaining accurate client data, and following internal procedures and regulatory requirements. The role also includes supporting and guiding associates to improve service delivery.
This role requires:
- Proactive and professional management of client queries and outreach
- Close coordination with onshore colleagues
- Consistent adherence to client onboarding and compliance policies and procedures
- Coaching, mentoring, and guiding team members
Some of the things you’ll be doing:
- Manage client onboarding activities in line with SOPs, compliance rules, and internal policies
- Handle client queries professionally and in a timely manner
- Coordinate closely with onshore colleagues and internal business teams
- Support high-volume onboarding projects and oversee ongoing onboarding activities
- Facilitate communication with clients, sales teams, and internal stakeholders
- Escalate and manage complex customer communications when needed
- Contribute to process improvements and share updates with the team
- Conduct CDD/KYC reviews, risk classification, and portfolio reviews
- Track missing requirements and monitor action points to closure
- Support or assist with ad-hoc projects as required
What Technical Skills, Experience, and Qualifications Do You Need?
- At least 2 years of experience or exposure in Compliance or Client Due Diligence within industry or professional practice
- Solid ability to manage multiple high-priority tasks simultaneously
- Excellent written and verbal communication skills
- Demonstrated ability to lead and influence peers effectively
- Strong organizational and time management skills
- Analytical mindset with solid problem-solving capabilities
📌 Client Onboarding Specialist (Bengaluru)
🏢 CSC
📍 Bengaluru