Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

Job Description
Transition Processes & Delivers highest level of service quality to our internal & external customers in a timely manner
Perform Process transition ensuring low effort experience for all stake holders
Create Process flow charts , Standard processes operating instructions
Define & agreed SLA , TAT of all newly transition processes




Own and manage customer experience by providing faster resolution, effortless experience, and better customer connect
Demonstrate influential communication skills in a multi-channel contact setting (phone, email, chat, service tickets)
Resolve various issues regarding pre-sales, post-sales or order-tracking support by demonstrating active listening, ownership/initiative, and organization skills
Assures change management practices are followed, including communication, training, documentation development, etc.

Reduces customer efforts and enhances productivity via process improvements
Identifies areas for continuous improvement in existing processes to reduce customer effort, and aligns improvement projects to close shortfalls.
Drive the continuous process improvement, and control initiatives.
Drives the development and enhancement of measurement and analytical methodologies.
Analyzes data to identify root cause problems from repetitive calls/issues,

📌 Business Process Analyst (Delhi)
🏢 Rockwell Automation
📍 Delhi