Description
Role: Manager Of Technology
Location: Bangalore
Schedule: 11:00am to 8:00pm (as needed to support a 24x7x365 operation)
Working Model: Hybrid
Intro:
Do you excel at the intersection of technology, stability, and operational resilience? The Service Line Leader for Lifecycle Management owns the strategy, delivery, and operational excellence for Lifecycle Management services, including leadership and oversight of the Technology Operations Center (TOC). This leader ensures disciplined Operational Alert Response, and measurable service performance across hybrid cloud and on-prem environments, while driving improvements that reduce operational risk and customer impact.
We are seeking a seasoned, high-caliber operations leader with 14+ years of experience in mission-critical IT infrastructure environments. As the “heart” of critical operations for the Lifecycle Management service line, you will lead a high-performing team, enforce operational discipline, and evolve monitoring, operational visibility, and response practices that strengthen platform stability and resilience.
Some of the things you’ll be doing:
Lifecycle Management service line ownership
- Own the Lifecycle Management service line, including operating model, service definition, engagement model, and service performance reporting.
- Establish standards, runbooks, and quality controls to ensure consistent execution and predictable outcomes across the TOC and partner teams.
- Drive a continuous improvement roadmap focused on reducing operational risk, improving customer experience, and increasing operational maturity.
Operational visibility and monitoring
- Maintain comprehensive 360-degree operational visibility across hybrid cloud environments (Azure, Nutanix), on-prem data centers, and global networks.
- Partner closely with platform teams to optimize monitoring and alerting coverage and improve signal-to-noise using platforms such as Elastic and ServiceNow.
- Design and maintain executiv
📌 Manager of Technology (Bengaluru)
🏢 CSC
📍 Bengaluru