Description
As the Sky Service CCU Team Leader, you will play a vital role in driving customer satisfaction and maintaining high standards of service. Your primary responsibility will be to lead and motivate a team of customer service professionals, ensuring they deliver exceptional support to our valued customers. You will be a key driver of our customer-centric culture, fostering a positive and collaborative work workplace.

Responsibilities
- Lead and manage a team of customer service representatives, providing guidance and support to ensure high-quality service delivery.
- Oversee daily operations, ensuring efficient and effective handling of customer inquiries and requests.
- Monitor and analyze team performance, identifying areas for improvement and implementing strategies to enhance productivity.
- Conduct regular performance evaluations and provide constructive feedback to team members, fostering their professional growth.
- Collaborate with other departments to ensure seamless customer experiences, especially during cross-functional projects or initiatives.




- Stay updated on industry trends, best practices, and emerging technologies to enhance the team's capabilities and service offerings.
- Develop and implement training programs to upskill the team, ensuring they are equipped with the latest knowledge and skills.
- Handle complex customer inquiries and escalations, providing timely and effective resolutions.
- Ensure compliance with regulatory requirements and internal policies, maintaining a high level of integrity and confidentiality.
- Foster a positive and inclusive work culture, promoting teamwork and a customer-centric mindset.

Qualifications
- A bachelor's degree in a relevant field, such as business administration, customer service, or a related discipline.
- Minimum 5 years of experience in a customer service leadership role, preferably in a banking or financial services environment.
- Proven track record of successfully managing and leading h

📌 Sky Service CCU (Thane)
🏢 Kotak Mahindra Bank
📍 Thane