Job Title – Senior Engineer 1 (Production Support L2)
Location – Onsite SBI (Navi Mumbai Belapur)
Experience: Min 3-4 Years
Budget: 7-8 LPA
Industry- Fintech
Notice period- Immediate Joiner

Role and Responsibilities
• Daily operational activities for Projects.
• Monitoring all servers and transactions.
• Complete issue reporting and tracking till closure in ticketing tool.
• Ensuring Minimum escalations form clients and within the organization.
• Meeting all SLA requirements
• Complete ownership of L1 and L2 support
• Understanding the functioning of the system.
• Collaborating with other verticals.
• To check/Analyze the transactions and logs and device settlements.
• To track down issues and raise the same in issue management tool.
• To support operational daily mails, chats and calls from clients, stakeholders.
• To help operational process documentation.




• To have operational manual work get automated.
• Support an DR / drill activities from an application services standpoint
• SMS template configurations or update in product configurations
• Supporting any process audits raised by Bank

Preferred Skills & Knowledge
• Experience in ATM/Retail transaction switching technology.
• Good Understanding on Payment & Card Domain
• Basic knowledge in relational database, Linux, UNIX, Java, C++
• Independent and proactive
• Valuable verbal and written communication skills
• Data presentation skills

Qualifications and Education Details
Graduation in B.Sc or BE in IT or Computers
ITIL certified will be preferred

📌 Senior Engineer 1 (Navi Mumbai)
🏢 Zyvka
📍 Navi Mumbai