About Gruve
Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a agile environment with strong customer and partner networks.
About the Role
We are looking for an experienced IT professional with 8–10 years of experience to join the Global IT team. The role requires a versatile individual capable of supporting multiple business and IT functions across global operations. The candidate will act as a key liaison between business users, IT teams, vendors, and support organizations while ensuring stable application operations, effective incident management, testing coordination, and continuous service improvement.
The ideal candidate should possess strong ERP support experience (preferably BAAN/LN),
excellent stakeholder management skills, and the ability to manage multiple responsibilities in a fast-paced global environment
Key Responsibilities
ERP Application Support (BAAN/LN)
- Support business users across Finance, Manufacturing, Procurement, Supply Chain, and Logistics modules as applicable.
- Provide Level 2/Level 3 functional support for BAAN/Infor LN ERP applications.
- Monitor application health, performance and availability to ensure business continuity.
- Coordinate with infrastructure, database and vendors for issue resolution and system maintenance.
- Support application enhancements, upgrades/patches, deployments and configuration changes.
- Perform RCA and recommend preventive measures for recurring issues.
- Maintain application support documentation, KBs and operational procedures.
UAT Coordination & Business Support
- Plan, coordinate and facilitate User Acceptance Testing (UAT) ac
📌 IT Service Operations Specialist (India)
🏢 Gruve
📍 India