Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.
The world has fundamentally changed. We are growing from 400 employees into the next phase of our journey, and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.
Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (“Vista”), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures.
Menlo Security is seeking a talented and energetic IT Support Specialist based in our Bengaluru office, assisting both in-person and distributed teams. In this role,



you’ll provide technical assistance to end-users, troubleshoot issues related to hardware, software, networking, and business applications. Success in this role requires excellent diagnostic and analysis skills, clear and solution-oriented communication, and effective prioritization to keep our global teams productive.

Main responsibilities include, but are not limited to:
- Responding to and managing IT tickets raised via JIRA IT Service Management, our Slack channels, and via occasional drive-bys, according to pre-defined SLAs
- Providing exceptional customer service throughout the lifecycle of customer tickets
- Undertaking and documenting troubleshooting steps with all internal customers
- Providing mostly remote support to end users with on-site / in-office support 2-3 days per week, occasionally adhoc or at short notice
- Conducting current hire onboarding sessions, often remotely, and in other geographic locations

📌 IT Support Specialist(APAC-India) (Bengaluru)
🏢 Menlo Security
📍 Bengaluru