16 Aug
|
equitas small finance bank
|
Nagpur
16 Aug
equitas small finance bank
Nagpur
- Handle Inquiries: Respond to customers via phone calls, emails, live chats, or social media.
- Problem Resolution: Investigate complaints, troubleshoot issues, and provide appropriate solutions and alternatives within set service level agreements.
- Account Management: Process orders, manage returns/exchanges, and update customer account details in the database.
- Product Knowledge: Maintain a deep understanding of the company's offerings to educate customers and guide them through policies.
- Documentation & Feedback: Document customer interactions, complaints, and feedback, sharing insights with management to improve products and processes.
- Sales Opportunities: Identify opportunities to cross-sell or upsell company products or services when appropriate.
📌 Customer Service Officer (Nagpur)
🏢 equitas small finance bank
📍 Nagpur