Overview

Our client is a well-established, multi-specialty healthcare provider. Known for its patient-centric approach and consistent clinical outcomes, the organization has built a reputation for delivering high-quality, accessible healthcare across key specialties.

With modern infrastructure, advanced medical technology, and a growing network of facilities, the hospital is focused on scaling operations while maintaining excellence in patient care and service delivery. The leadership team is committed to strengthening institutional capabilities, enhancing operational efficiency, and driving a culture of accountability and continuous improvement.

This role owns the end-to-end efficiency, compliance, and scalability of all non-clinical functions within the hospital. The mandate is easy: ensure the hospital runs like a high-performing, cost-efficient, patient-centric system outside of clinical care.

Key Responsibilities:

1. Operational Leadership
- Drive overall hospital operations across facilities, administration, front office, housekeeping, security, biomedical, and support services




- Ensure seamless day-to-day functioning with zero tolerance for operational breakdowns
- Build SOPs, enforce discipline, and create measurable service benchmarks

2. Patient Experience & Service Quality
- Own patient journey outside clinical care—admissions, billing, discharge, grievance handling
- Improve turnaround times, reduce friction points, and elevate service standards
- Track and act on patient feedback and satisfaction metrics

3. Vendor & Facility Management
- Manage all external vendors (facility, housekeeping, security, equipment, etc.)
- Drive cost optimization without compromising service quality
- Ensure infrastructure readiness, maintenance, and uptime of all non-clinical assets

4. Financial & Cost Control
- Own non-clinical P&L; levers—cost management, budgeting, and efficiency improvements
- Identify leakages and drive cost rationalization initiatives
- Ensure

📌 Head – Non-Clinical Operations (Mumbai)
🏢 Anzaa Consultants
📍 Mumbai