Grow with us

We are looking for a Service Delivery Line Manager to lead and drive delivery excellence for Network Management Custom Application Software Development. The role is responsible for managing service delivery execution, operational performance, people leadership, financial management, and customer satisfaction while ensuring compliance with Ericsson processes, standards, and strategies.
The scope includes management of internal workforce and ARPs involved in delivering projects across Network management product and EDA Custom application development activities. The role acts in accordance with the Ericsson Leadership Framework and promotes Ericsson values, ethics, and culture to drive high performance and operational excellence.

What you will do

• Lead end-to-end service delivery execution Network Management Custom Adaptation Software Development projects
• Ensure delivery performance against defined KPI, SLA, quality, cost, and timeline targets
• Drive planning and execution of work including risk management, financial control, and change management




• Manage operational delivery teams, ARPs to ensure productive execution
• Ensure adherence to Ericsson BCSS Service Delivery strategies, global processes, methods, and tools
• Drive resource and competence management to ensure the right resources, skills, and cost structure are in place
• Lead performance management activities for the unit to achieve operational and business objectives
• Manage unit financials, forecasts, and budget to secure operational efficiency
• Support succession planning and talent development to ensure business continuity
• Ensure compliance with local regulations, customer requirements, and Ericsson standards
• Promote a strong safety culture and ensure adherence to Environmental and Occupational Health & Safety (E+OHS) standards
• Foster employee engagement, well-being, and high-performance culture within the organization
• Build strong collaboration with customers, internal stak

📌 Head - NM Adaptations (India)
🏢 Ericsson
📍 India