Details:

Part of Stefanini's Infrastructure Services division, the Digital Workplace Platform (DWP) team continues to grow, and we are seeking a M365 System Admin Lead to coordinate technical support activities and ensure the successful delivery of Microsoft 365 services to customers in line with agreed service levels and contractual commitments.

In this role, you will lead and support a team of engineers, oversee daily operations, and act as a key point of contact for escalations, ensuring high-quality service delivery, team performance, and continuous improvement aligned with organizational standards and client expectations.

The M365 System Admin Lead is responsible for coordinating the daily operations of the M365 support team, ensuring high-quality service delivery aligned with client expectations and organizational standards. This role combines technical expertise with people leadership, focusing on team performance, incident management oversight, and continuous service improvement.

Details:

Job Responsibilities
Team Coordination & Leadership




- Coordinate and oversee the daily activities of the Microsoft 365 support team, ensuring effective workload distribution and coverage.
- Act as the primary escalation point for complex or high-impact incidents, providing guidance and technical direction.
- Mentor and support team members, fostering career development, knowledge sharing, and continuous improvement.
- Monitor individual and team performance against SLAs, KPIs, and operational targets.

Service Coordination
- Ensure service quality and operational excellence across Microsoft 365 services, including:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- OneDrive for Business
- Entra ID (Azure AD)
- Oversee incident, service request, and problem management processes, ensuring compliance with SLAs and priority definitions.
- Collaborate with cross-functional teams (Service Desk, Infrastructure, DevOps, etc.) to ensure seamless end-to-end service

📌 Team Lead (Noida)
🏢 Stefanini Group
📍 Noida