Function

Customer Service

Main Goal

Leverage the customer Support activities to sales team & Customers as per company policy.

Support sales team and is responsible for aiding assistance with respect to information sharing and support to customers regarding products / services.

Job description

Collaborate with customers, Sales team, Sales Planner, Finance, S&OP;, Supply Chain

Provide necessary information to sales team as and when required.

Order placement to dispatch follows up for the assigned regions/customers.

Communicate with sales team regarding delivery timelines and update on open order status

Stock transfer process and proper documentation (Internal & External)

Strictly follow sales return policy guidelines and follow the process

Credit Note against, Sales return, schemes, discounts etc.

Sales Loss / Opportunity capturing in the system.

What we expect of you
- Preferably JDE knowledge
- Having good knowledge of MS Office (Excel)
- Data Entry
- Timely responses
- Valuable relationship with the stakeholder functions




- Good presentation and communication skills

Skills

Accountability
Collaboration
Entrepreneurship
Respect
Communication
Computer Skills
Customer Service
Customer Focus
Listening Skills
Managing for Results
Problem Solving/Analysis
Product Knowledge
Sales Team Support
Sense of Urgency
Technical Skills
Teamwork

Your benefits and working environment
- Career Growth
- Diversity and Inclusion
- Gender Equality
- Employee Wellness
- Training and Development
- Safer Workplace
- Rewards and Recognition

Recruitment process

HM.CLAUSE committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive
- Profile Screening
- Phone screening
- Interviews - 3 rounds
- Offer Discussion
- Offer Letter Issue
- Background Verification
- Pre Employment Medical Checkup
- Onboarding

📌 Customer Service Officer (Mysuru)
🏢 Limagrain
📍 Mysuru