Job Role: Service Manager

Function: After-Sales / Service Operations

Role Objective

The Service Manager is responsible for managing end-to-end service center operations, ensuring high customer satisfaction, productive service delivery, team performance, and adherence to company SOPs and quality standards.

Key Responsibilities
- Manage daily operations of the service center/workshop
- Lead and supervise service technicians and advisors
- Ensure timely diagnosis, repair, and resolution of EV two-wheeler issues
- Monitor service KPIs such as TAT, repeat complaints, first-time fix, and productivity
- Handle customer escalations and ensure high CSAT
- Ensure compliance with service processes, safety norms, and quality standards
- Coordinate with spare parts, logistics, and central teams
- Maintain accurate service records, job cards, and reports
- Conduct training and skill development for service staff




- Ensure adherence to warranty policies and claim processes

Required Skills & Experience
- 4–8 years of experience in two-wheeler service operations
- Prior experience as Service Manager / Workshop Manager / Team Lead
- Experience in EV service is highly preferred
- Strong knowledge of mechanical, electrical, and EV systems
- Good leadership, communication, and problem-solving skills
- Proficient in DMS / service management systems

Educational Qualification
- Diploma / BE / BTech in Mechanical / Electrical / Automobile Engineering

Key Competencies
- Team management
- Customer handling
- Process & compliance orientation
- Analytical and reporting skills

Salary: ₹4.8 LPA (CTC) including 10% variable pay

📌 Service Manager-Automotive (Varanasi)
🏢 2COMs
📍 Varanasi