Guest Relations Agent

A Guest Relations Agent plays a crucial role as the main point of contact for guests throughout their stay. They are responsible for delivering personalized service and ensuring guests have a memorable experience. The primary objective is to elevate guest satisfaction and address any issues in a timely and professional manner.

Responsibilities:
- Warmly and professionally greet and welcome arriving guests.
- Assist with seamless check-in and check-out processes.
- Provide comprehensive information about hotel services, local attractions, and travel directions.
- Demonstrate patience and problem-solving skills when handling guest complaints and requests.
- Proactively address service issues based on guest feedback.
- Collaborate with various departments such as housekeeping, concierge, and room service to ensure guest satisfaction.




- Maintain accurate guest records using the Property Management System (PMS).
- Organize special services including birthday setups, airport transfers, and wake-up calls.
- Provide extra attention to detail for VIP and repeat guests.
- Actively promote hotel services, amenities, and upgrades as appropriate.

Requirements
Requirements:
- Proven experience in a customer service or hospitality role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Familiarity with Property Management Systems (PMS) is a plus.
- Ability to remain calm and qualified in high-pressure situations.
- Flexibility to work in shifts, including weekends and holidays.

📌 Hiring for Guest Relations Agent (Gurugram)
🏢 2COMs
📍 Gurugram