Description
This role is for one of the Weekday's clients
Salary range: Rs 1000000 - Rs 1200000 (ie INR 10-12 LPA)

Experience: 1+ yrs
Location: Bengaluru
Job Type: full time

We are looking for a customer-centric Customer Success Manager who is passionate about building long-term client relationships and delivering exceptional customer experiences. This role focuses on driving customer retention, product adoption, onboarding success, and account growth. You will serve as a trusted advisor to customers, helping them maximize value from the platform while acting as a bridge between customers and internal teams to drive continuous improvement.

Requirements
Key Responsibilities
- Own and nurture customer relationships, ensuring a positive and successful customer journey.
- Deliver a seamless and engaging onboarding experience for new customers.
- Drive customer adoption by helping clients fully utilize platform features and capabilities.
- Monitor customer health, engagement, and usage metrics to identify opportunities for improvement and growth.




- Proactively support customers in achieving their business objectives and maximizing platform value.
- Identify upsell and expansion opportunities through solid customer engagement and relationship management.
- Act as a trusted advisor, providing best practices, strategic guidance, and product recommendations.
- Gather customer feedback, insights, and feature requests and collaborate with internal teams to improve products and services.
- Work closely with product, sales, and support teams to ensure a world-class customer experience.
- Contribute to customer retention strategies and help build long-term customer loyalty.

What Makes You a Great Fit
- Strong passion for customer success, relationship management, and delivering exceptional service experiences.
- Experience in customer-facing roles such as Customer Success, Account Management, Customer Experience, or Customer Service.
- Proven ability to build trust, maintain

📌 Customer Onboarding Manager (Bengaluru)
🏢 Weekday AI
📍 Bengaluru