Company Description

Our philosophy is to understand our customers’ business first before we get to the technology.

This approach leads to clever software; streamlining old processes, saving money and delivering positive change.
Our technology has helped the NHS screen millions of babies for hearing loss, ensures hundreds of housing providers are managing their homes efficiently and helps officers in over a dozen different police forces to make better decisions at the frontline.
Based in the UK but working around the world, our 2,000 employees help improve the services that matter most.

We are now part of the NEC corporation, a leader in the integration of IT and network technologies that benefit businesses and people worldwide – this brings in new opportunities without limits for growth and innovation.

Job Description

The service desk analyst provides a point of communication to the users and a point of coordination for several IT groups and processes. The objective of the service desk analyst is to restore “normal service” to the users as quickly as possible.




The successful candidate will be required to work in rotational shift pattern between 09:00 AM – 5:00am Monday – Friday. The successful candidate should also be ready to work 24*5.
Location – Airoli
The successful candidate will be responsible for:
- To recognise the importance of positive timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLAs
- To manage the functional mailboxes and ensure timely logging of emails in the service management tool
- To be able to troubleshoot Microsoft Outlook, Teams and other Microsoft application like OneDrive, Forms etc.
- To accurately log all relevant incident/service request and request for change details in accordance with service specific documented procedures.
- To allocate categorisation and prioritisation levels in accordance with customer contractual requirements
- To provide first line investigation and diag

📌 Service Desk Analyst (Mumbai)
🏢 NEC Software Solutions
📍 Mumbai