Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The IEX Administrator is a critical technical resource responsible for managing, maintaining, and supporting NICE WFM (IEX) and Intradiem applications across American Express Global Business Travel (Amex GBT) globally. This role serves as the single point of contact for IEX functions, ensuring seamless system operations, eliminating errors, and fostering strong internal relationships with end-users. The IEX Administrator will demonstrate expertise in application maintenance, system troubleshooting, and vendor management while maintaining data integrity and supporting organizational efficiency.

What You’ll Do

Application Management & Maintenance
- Support WFM and Intradiem SNAP tickets globally with timely resolution
- Oversee day-to-day maintenance of NICE WFM (IEX) and Intradiem applications




- Perform periodic application upgrades and system patches
- Run Active EG (Enterprise Group) weekly to ensure smooth data flow in WFM
- Audit TC Analytics (TCA) and ad hoc reporting for data integrity

System Configuration & Administration
- Set up new agents, codes, voice and chat queues, management units, contact types, TOG, and enterprise groups in NICE WFM
- Configure rules and assignments in Intradiem
- Transparent adhoc requests via IEX NICE Access Request and Intradiem Admin mailboxes
- Review Intradiem rules periodically and maintain updated user lists
- Send daily user updates to Intradiem

Reporting & Analytics
- Generate and distribute weekly, monthly, and quarterly reports to stakeholders
- Map gates between IEX and Global Performance Dashboard (Tableau) with Anaplan integration
- Ensure accurate data flow and reporting accuracy across all systems

Troubleshooting & Problem Resolution
- Diagnose and

📌 Lead Business Analyst(IEX Admin) (Bengaluru)
🏢 Amex
📍 Bengaluru