Job Description:

(Female candidate only)
Location: Maninagar, Ahmedabad Department: Customer Service & Operations
Reports To: Service Manager / Operations Head

Must have :

-
Diploma/Degree in Mechanical Engineering mandatory.

Overview:

The Customer Relationship Officer (CRO) at the HVAC Service Center is responsible
for managing customer interactions, service requests, complaint handling, scheduling
service calls, and ensuring smooth coordination between customers and service engineers.
This role requires excellent communication skills, problem-solving abilities, and a proactive
approach to customer satisfaction and service efficiency.
The CRO will also be responsible for tracking service performance, generating reports,
and maintaining data for management analysis, ensuring continuous improvement in
customer service operations.

Key Responsibilities:
1. Customer Service & Complaint Handling (Top Priority - Daily Tasks)
● Handle incoming calls, emails, and messages related to service requests,
complaints, and inquiries.




● Register customer complaints in the CRM system and provide initial troubleshooting
solutions.
● Schedule technicians for service visits based on urgency and availability.
● Ensure prompt follow-up with customers regarding complaint resolution.
● Maintain polite and professional communication at all times.
2. Service Scheduling & Coordination (Daily Tasks)
● Assign service Technicians for preventive and corrective maintenance calls.
● Optimize technician schedules for effective time and resource utilization.
● Coordinate with the spare parts and procurement team to ensure parts availability.
● Update customers about appointment confirmation and rescheduling if needed.
3. Billing & Payment Follow-Up (Daily & Weekly Tasks)
● Generate service bills and invoices for completed work.
● Follow up with customers for pending payments and warranty claims.
● Coordinate with the accounts team for accurate billing and payment records.
4. Data Entry & CRM Up

📌 Customer Relationship Officer (Ahmedabad)
🏢 Kyara consulting
📍 Ahmedabad